HEARTHLYRE — Delivery & Shipping Policy

At Hearthlyre, we offer free standard delivery across the UK mainland, excluding remote areas. Deliveries to remote mainland locations, Northern Ireland and offshore islands require a quotation before you place your order.

1. Free UK Mainland Delivery

Standard delivery is free for all furniture orders to addresses within our standard UK mainland delivery area, regardless of the size or weight of your furniture.

Remote mainland postcodes are excluded from this offer. Please see below for details.

2. Remote Areas, Northern Ireland & Offshore Islands

If your delivery address is in a remote mainland area, Northern Ireland or an offshore island, please contact us through our website’s Contact Form before placing your order.

These locations include the Scottish Highlands and remote Scottish mainland, Isle of Wight, Isle of Man, Scottish islands, Channel Islands and Isles of Scilly.

Please include:

• Your full delivery address, including postcode
• A product page link for each item you would like to purchase
• Your preferred options and quantity for each item, where applicable

Once we receive your enquiry, we will check delivery availability and costs based on your address, postcode and selected products. We will then provide a total quotation covering both the products and delivery, along with details of the available delivery service.

Please wait for our quotation and ordering instructions before placing your order. Delivery to these locations is subject to availability.

If you are unsure whether your address qualifies for free delivery, please contact us before ordering.

3. Delivery Service

Standard delivery covers delivery to an accessible ground-floor doorstep or threshold.

For remote and offshore locations, the available delivery service and any restrictions will be confirmed in your quotation. Room-of-choice delivery, unpacking, assembly and packaging removal are included only where expressly confirmed by us.

4. Access & Preparing for Delivery

Before ordering, please check that your chosen furniture can pass through the relevant entrances, doorways and access routes at your property.

Please let us know in advance about any access restrictions, including stairs, narrow roads, limited parking, uneven surfaces or restricted vehicle access. For orders requiring a quotation, include these details in your Contact Form enquiry so we can assess the delivery requirements accurately.

Please ensure the agreed delivery route is clear and safe on the day of delivery.

5. Delivery Times

The estimated delivery timeframe will be stated on the relevant product page or confirmed in your quotation or order confirmation.

Delivery times may vary depending on product availability, your location, and the delivery arrangements required.